Cancellation policy & cancellation form
Consumers are entitled to a right of withdrawal under the following conditions, whereby consumers are any natural person who concludes a legal transaction for purposes which are predominantly not attributable to their commercial or self-employed professional activities:
A. Cancellation instruction
You have the right to revoke this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must contact us (Venustis - Thomas Tappeiner KG, Vinschgaustraße 10, 39023 Laas, Italia, tel.: +39 0473 62 65 85, e-mail: Info@venustis.it) by means of a clear declaration (e.g. a letter or e-mail sent by mail) about your decision to cancel this contract. You can use the attached sample withdrawal form, but it is not mandatory.
In order to observe the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we will have you receive all payments we received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us)to repay immediately and no later than fourteen days from the date on which we received notice of your withdrawal of this contract. For this refund, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods. The direct costs of the return are estimated for such goods, which cannot be returned to us normally by post (freight forwarding goods), at a maximum of about 10 Euro for each such goods.
You only have to pay for any loss of value of the goods if this loss of value is due to a handling of them which is not necessary for checking the nature, characteristics and functioning of the goods.
1) Please avoid damage and contamination of the goods. Please send the goods back to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with a suitable packaging.
2) Please do not return the goods to us free of charge.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and send it back. (Cancellation form download)
Venustis - Thomas Tappeiner KG
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) _____________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
(*) Inaccurate deletion